When life throws a curveball, and you need to claim on your insurance, knowledge and guidance from your trusted insurance adviser makes all the difference. This is when the promise made, of supporting you at a time of uncertainty and concern is really important! 

When claiming on your income protection insurance, you need to obtain a medical certificate from your doctor confirming your diagnosis and potential inability to work. Your waiting period commences from the date specified in the certificate; any delay will cause a delay in your potential claim payments. Most income protection claims are due to illness (which ACC does not cover) however it’s surprising how many income protection claims also have an injury component. In this blog, we will discuss what you need to know when claiming on your income protection policy.  

What you need to know:

If you have an accident that causes a disability, it is important to lodge a claim with ACC before claiming on your insurance policy. The reason for this is that ACC is the primary insurer in New Zealand for injury-related disabilities. ACC will automatically cover 80 per cent of your income (up to certain limits) in the event of an accident that results in you being unable to work. However, ACC does not provide an alternative income for you or your family in the event of sickness, trauma, or certain kinds of disability such as a stroke. You may also have some scenarios where ACC might not pay hence even more important to have good advice.

Claims Process:

We are here to help make sure your claim goes as smoothly as possible. Your policy document is the primary document detailing what will and will not be covered. We always recommend reading it however if you are off work the best bet is to contact your adviser and start the claims process. The incident may not trigger a claims payout but this way the process can be started and remove the delay in getting any claim paid In some circumstances, you may even find out that you can claim against more than one of your policies.

At claim time, it is our job as your adviser to guide you through the process; to help you understand what you can claim; to represent your interests with the insurance company and make sense of the various forms and processes. In addition, we are here to make claim time as stress-free as possible and help you receive your payout on time. 

Helping you through the detail

When it comes to completing claim forms as your adviser, we know the types of evidence needed and the process that insurance companies go through to validate a claim so we can help you through this stage. We will walk you through the claim forms’ details and be your representative with the insurance company.

If your doctor expects you will be unable to work due to an illness or an injury, for at least the waiting period specified in your policy, then notify us as soon as possible. If you want to learn more about your health insurance options, contact one of our advisers today.