Thurl and Grant are proud members of the Plus4 group and at Plus4 we have a promise we make to our customers: “Choosing the best of the best for you”. This promise represents our point of difference, is the statement that we live by, and has remained unchanged since Plus4 was founded.
In addition, our practice is founded on four core principles or pillars, Best for You, Advocacy, Local but National, and Relationships. These principles or “four pillars” guide us in choosing the best personal and business insurance cover for each individual client.
Best for You
We select the best for you – by using independent research combined with the collective experience of Plus4 Advisers. We believe this gives us a level of transparency, which means you can trust us to give you independent advice.
We start by assessing the independent product rating. This gives us an indication of how the different policies stack up against each other, by looking at their policy wording at an in-depth level. Insurance is only as good as the fine print that it is written with, which is why we use independent research to qualify the products we use. It means our selections are not based on our opinion, or the relationship we have with providers.
Through the strength of Plus4, we are able to help achieve the best possible policy terms during the application process and deliver the most successful outcome at claim time.
If we believe a claim has been unjustly denied, our Claims Advocacy Team will get together and take a closer look at the wording of the policy, the circumstances of the claim and appeal to the insurance provider on your behalf, at no cost to the client. We have had tremendous success in this space, in the rare event that we do experience claims issues.
Local but National
Supporting Thurl and Grant who have their office located in Khandallah, Wellington, they can draw on the collective experience of a national network of Plus4 Advisers. From Whangarei to Invercargill the Plus4 Group has 44 Advisers, working from 28 locations. This means not only is there is an adviser near you, but that adviser is also supported by the Plus4 head office and the entire national team.
Of utmost importance to the way Grant and Thurl operate is developing trusted relationships that last. Providing you with confidence in your choices and at claim time. They are your personal insurance advisor and are with you to help throughout every stage of your life. This means when your circumstances change they are there to make sure you still have the best coverage and should you need to make a claim they are there to help you through it.
Lastly, overarching and supporting our four pillars is the independent best practice review process. We engage a company to conduct an annual review of Plus4 advisers to ensure we are complying with legislation, regulations, and codes of conduct. This is not a requirement of the industry, but something we take on voluntarily because we believe it provides another layer of transparency and assurance to our clients.
To make sure you are getting the best insurance coverage, from a passionate and professional adviser, contact Grant and Thurl today.
Mobile: 021 952088
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